Shipping policy

Processing Time

Every order is prepared by our fulfillment partners once payment is confirmed. Please allow 1–3 business days for processing before your order ships. Orders placed on weekends or holidays begin processing the next business day.

Shipping Rates & Delivery Estimates

Shipping rates:

Orders under $75 CAD: $6.99 CAD flat rate
Orders of $75 CAD or more: Free standard shipping

Estimated delivery time after processing depends on where an item ships from:

Canada & United States (domestic warehouse items): 5–9 business days
International warehouse items: 10–20 business days

Because Stillwell Supply Co. works with multiple fulfillment partners, total delivery time is processing time plus the shipping time above — most orders arrive within 6–23 business days depending on the items ordered.

Order Tracking

You'll receive a shipping confirmation email with tracking information as soon as your order ships. Tracking can take 2–5 days to activate once it's generated.

Multiple Shipments

If your order includes items from more than one category, it may arrive in separate packages, sometimes on different days. This is normal, and you'll receive tracking for each shipment.

Where We Ship

We currently ship to Canada and the United States. We're working on adding more destinations — if you're outside these countries, contact us and we'll let you know when that changes.

Customs & Duties

Cross-border orders may be subject to customs fees, taxes, or duties charged by the destination country. These are the responsibility of the customer and are not included in your order total or shipping cost.

Delays

Occasionally, weather, customs processing, or high order volume around holidays can extend the estimates above. We'll do our best to keep you informed if a delay affects your order.

Lost, Damaged, or Missing Packages

If your order arrives damaged or doesn't arrive at all, contact us within 14 days of the estimated delivery date with your order number and, if possible, photos of the damage. We'll work with you and our fulfillment partner to make it right.

Incorrect Address

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an address entered incorrectly, but we're happy to help you get in touch with the carrier if a package is returned or misdirected.